Frequently Asked Questions

Q:Do you ship to Paraguay?

A:Yes, we provide global free shipping door to door.

 

Q: When will i get my package?

A: Once we confirm your payment and finish processing your order, your items will be immediately packaged and shipped to your destination within 48hours.

 

Q:I want to buy a implant machine, how much for it with shipment to England?

A: We glad to tell you that we provide free shipping door to door, so there you do not need to pay any extra shipping freight.

 

Q: Can you ship my order with DHL, i prefer DHL.

A: Yes, please just writ your request to mail@ishinerdental.com,  then our customer service staff will remind our shipping staff about this.

 

Q: Can i take order with Credit card?

A: Now we accept credit card, also visa card and mastercard. More details about payment method, you can check here, http://www.ishinerdental.com/article-7-Payment.html.

 

Q: I have brought one NSK handpiece from you last year, but now i have problems with it, how could i do, please help me.

A: For our NSK products provide one full year warranty, so just let our customer service know the detail problems, then our technicians will help you out.

 

Q：I am interested in a woodpecker curing light, i want to know if the package shipped out from USA?

A: We have US stock, and have parts of our small items, as the curing light, i confirm you that we have this one in stock.

 

Q: Every buyer must register before purchase?

A: No, if you do not want to register, you just need to click the "buy now" button, and once we got your order, our system will register for you automatic.

 

Q: How can i track my parcel online?

A: Here i note you some simple shipping company's track site.

DHL: www.dhl.com
Fedex: www.fedex.com
USPS: www.usps.com
Parcelforce: www.parcelforce.com
EMS: www.ems.com.cn/english-main.jsp
Royal Mail: www.royalmail.com  
TNT:http://www.tnt.com/webtracker/tracking.do

 

Q： How can i know the status of my order?

A: Please log in your account, and we usually update the informations once the package was shipped out.

 

Q：What is the return policy?  

A: For all our products, we provide 30 days return policy.

 

If you still have questions, please contact customer service for help!